The fastest way to reach us. Click the chat bubble in the lower right corner of any page and you'll be connected to a real team member. No queue, no hold music.
Available 24 hours a day, 7 days a week, 365 days a year
Average response under 5 minutes
Real humans — no automated responses
Submit a ticket
For non-urgent issues, billing questions, or anything you'd like in writing. Submit a ticket through your client portal and we'll get back to you the within 15 minutes.
We've been doing this since 1999. Here's what that looks like in practice.
<5 min
Average live chat response
Most chats are answered within a few minutes. If we're handling a high volume you'll see an estimated wait time before connecting.
15 minutes
Ticket response commitment
Every ticket submitted during business hours gets a real response within 15 minutes. Complex issues may take longer to fully resolve but you'll always hear from us within 15 minutes.
25+
Years of experience
The team answering your questions has seen most problems before. We're not reading from a script — we know hosting and we know how to fix things fast.
Get faster help
What to include in your ticket.
The more context you give us upfront, the faster we can help. These details let us skip the back-and-forth and go straight to fixing the issue.
Your domain name
Which domain or website the issue relates to, even if you have multiple with us.
What the error says
The exact error message, error code, or a description of what you're seeing. A screenshot is even better.
When it started
Approximately when the issue began — and whether anything changed around that time (a plugin update, a DNS change, etc.).
Steps you've already tried
Tells us what hasn't worked so we don't repeat it and can jump to the next likely fix.
Try the knowledgebase first
Many common issues have step-by-step guides in our knowledgebase — you might find your answer in seconds without waiting for a reply.
Yes — live chat is staffed around the clock, every day of the year including holidays. Ticket support is also monitored 24/7 but responses are committed within the within 15 minutes for non-urgent issues.
Do I need to be a customer to contact you?
No. If you have a pre-sales question about any of our plans or services, start a live chat or submit a ticket — you don't need an account. We're happy to answer questions before you commit to anything.
What if my site is completely down?
Use live chat — it's the fastest path to resolution for emergencies. Tell us your domain and describe what you're seeing and we'll prioritize it immediately. Downtime issues are always treated as urgent regardless of your plan.
Can I manage my account without contacting support?
Yes. Log in to your client portal at my.hostdango.com to manage billing, domains, SSL certificates, and hosting services. You can also access cPanel directly from there for file management, email, and database tools.
Do you offer phone support?
We don't offer phone support. Live chat and tickets let us handle issues more effectively — we can share links, screenshots, and code snippets, and you have a written record of everything we've done. In our experience it leads to faster, better resolutions than phone calls.
Where can I check if there's a known outage?
Visit our network status page at my.hostdango.com/serverstatus.php for a real-time view of all server statuses and any active or resolved incidents. If there's a known outage we'll post updates there as they happen.