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Live chat or ticket — a real human responds every time. EPIC support has been our motto since 1999. Average response time: under 5 minutes.

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Every channel connects you to a real person — not a bot, not an automated queue.

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Live chat

Start a live chat with our support team right now. Average response time is under 5 minutes, 24 hours a day.

No waiting. No bots. Just humans.

Knowledgebase

Browse hundreds of step-by-step articles covering cPanel, email, domains, SSL, billing, and more — available any time, no wait required.

Browse articles →
Updated regularly by our support team.

Submit a ticket

For detailed technical issues, open a support ticket. We track everything and follow up until the issue is fully resolved.

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All tickets tracked in your client portal.
Knowledgebase

Find your own answer fast.

Step-by-step guides for everything from cPanel setup to domain transfers — written by our team, kept up to date.

cPanel

File manager, databases, email accounts, and everything in your control panel.

6 articles

Email & webmail

Setting up email accounts, configuring clients, and fixing delivery issues.

5 articles

Domains & DNS

Pointing nameservers, managing DNS records, and domain transfers.

2 articles

SSL certificates

Installing free SSL, forcing HTTPS, and troubleshooting certificate errors.

4 articles

Billing & payments

Invoices, payment methods (Visa, Mastercard, PayPal), and cancellations.

5 articles

FTP & SSH

Connecting via FTP, setting up SSH access, and file transfer troubleshooting.

3 articles

PHP & MySQL

PHP version settings, MySQL database creation, and phpMyAdmin access.

2 articles

Resellers & WHM

Setting up WHM, managing cPanel accounts, and reseller configurations.

10 articles

My account

Updating contact details, two-factor authentication, and account settings.

3 articles
Browse all knowledgebase articles →
System health

Current server status

Real-time status of all HostDango services. For full historical uptime data visit our status page.

All services
All systems operational
Shared hosting serversOperational
Email servicesOperational
DNS resolutionOperational
Client portalOperational
VPS / Cloud serversOperational
View full network status →
Our support promise
Under 5 min average response
Live chat and tickets, 24/7/365
Real humans only
No bots, no scripts, no canned responses
We follow up until it's resolved
Tickets stay open until you confirm the fix
25+ years of doing this
In business since 1999 — we've seen it all
Open a support ticket →
Common questions

Quick answers

How do I reset my cPanel password?
Log in to your client portal at my.hostdango.com, go to My Services, select your hosting account, and click "Change Password." Alternatively, open a support ticket and we can reset it for you within minutes.
What payment methods do you accept?
We accept Visa, Mastercard, and PayPal. We do not currently accept checks or bank transfers. All payments are processed securely through our client portal at my.hostdango.com.
How do I cancel my account?
You can request a cancellation from within your client portal under My Services, or by opening a support ticket. We'll process it promptly. If you're within 30 days of signing up, you're also eligible for our full money-back guarantee.
How do I set up email on my phone or desktop app?
From cPanel, go to Email Accounts, click Connect Devices next to your email address, and you'll see pre-filled settings for iPhone, Android, Outlook, and Apple Mail. Our knowledgebase also has step-by-step guides for every major client.
How do I point my domain to HostDango?
After signing up, your welcome email will include our nameservers (e.g. ns1.hostdango.com). Log in to wherever your domain is registered, find the nameserver settings, and replace the existing ones with ours. DNS propagation takes 12–72 hours. If you need help, open a support ticket.
Can I host multiple websites on one account?
Yes — our Host.Pro and Host.Business plans support unlimited domain names and websites. Our Host.Standard plan supports one domain. If you need to host multiple sites affordably, Host.Pro is our most popular choice for multiple sites.

Still have a question?

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